INTRODUCTION

In this module we look at nonviolent ways to manage and resolve conflicts. This topic follows nicely from the previous module because a lot of the skills and methods needed to successfully resolve conflicts require thought and practice dedicated to social and emotional learning.

The learning objectives of this module are that you will be able to:

• Define conflict
• Explore effective ways of managing conflicts between learners
• Appreciate the opportunities for growth that are present when conflicts arise
• Evaluate peer mediation programs from various schools
• Practice reflective and active listening skills
• Understand the various components of talking circles

Key ideas and terms from this module are: I-messages, conflict, conflict transformation, mediation, RASA, reflective listening, active listening, attending skills, reflecting skills, talking circles

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